Returns Policy

1. 30-Day Returns

You can return most items purchased on HyperStore within 30 days of the delivery date for a full refund. This is in addition to your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which give you the right to cancel most online orders within 14 days of delivery without giving a reason.

2. Condition of Returned Items

To be eligible for a return, items must be:

• Unused, unworn and in the same condition that you received them
• In the original packaging, with all tags, accessories and manuals included
• Accompanied by your order number or proof of purchase

3. Items That Cannot Be Returned

For hygiene, safety or personalisation reasons, the following items cannot be returned unless faulty:

• Opened or used cosmetics and personal care products
• Earphones, earbuds and other items that come into contact with the ear, once the seal is broken
• Personalised or made-to-order items
• Gift cards

4. How to Start a Return

1. Sign in to your account and go to My Orders
2. Select the order and item you'd like to return
3. Follow the on-screen instructions, or email support@hyperstore.co.uk with your order number
4. Pack the item securely, including proof of purchase, and send it to the returns address we provide

5. Refunds

Once we receive and inspect your returned item, we'll notify you by email that we've received it and let you know whether your refund has been approved. If approved, your refund will be processed to your original payment method within 5–10 working days. Original delivery charges are non-refundable unless the item was faulty or not as described.

6. Faulty or Damaged Items

If an item arrives faulty, damaged or not as described, please contact us within 30 days of delivery. In these cases, we'll cover the cost of return delivery and offer a full refund, repair or replacement in line with your rights under the Consumer Rights Act 2015.

7. Return Delivery Costs

Unless the item is faulty or incorrect, you're responsible for the cost of returning it to us. We recommend using a tracked delivery service, as we cannot be held responsible for items lost in transit back to us.

8. Exchanges

We currently don't offer direct exchanges. If you'd like a different size, colour or item, please return the original item for a refund and place a new order.

Questions About Your Return?

Our support team is here to help with any queries about returns or refunds.